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Customstone Solid Surface: Care and Maintenance

Customstone is a solid surface product which means the color goes all the way through the material unlike laminates such as Formica which are a thin plastic glued to particle board. Customstone is non-porous which makes it impervious to stains and inhospitable to mold and bacteria growth. Proper care of Customstone will ensure the product maintains its appearance, durability, and luster for many years to come. Just beware the following:

DO NOT place hot pots, skillets, crock pots, slow cookers, or other heat generating appliances directly on Customstone without use of a hot pad or a trivet with rubber feet. Usually, brief accidental contact with hot objects will not damage Customstone, however, hot objects should NOT be placed directly on the product for extended periods of time.
DO NOT expose Customstone to strong chemicals such as paint removers, oven cleaners, or nail polish. If contact occurs, quickly flush the surface with water.
DO NOT cut or chop directly on Customstone. If cuts are made on the Customstone , refer to the table below for removing cuts and scratches.

There are three types of finishes: Matte, Satin and Glossy. Soapy water or ammonia-based cleaners will remove most dirt and stains from all types of finishes. However, slightly different techniques must be used to remove difficult stains or scratches depending on the finish. Follow the recommendations in the table below to properly care for your Customstone product.

Cleaning...

Condition	Matte	Satin	Glossy
Most dirt and spills.	Use soapy water or ammonia-based cleaner.	Use soapy water or ammonia-based cleaner.	Use soapy water or ammonia-based cleaner.
Difficult Stains or scuff marks.	Use Soft Scrub and a blue (all purpose) Scotch-Brite Pad.	Use Soft Scrub and a White (light duty) Scotch-Brite Pad. Leave as is, or enhance shine with Pledge furniture polish.	Use Soft Scrub and a sponge. Restore shine with Enhance Counter Top Polish for Gloss finish.

Removing Cuts and Scratches...

Step	Matte	Satin	Glossy
1.	For minor scratches, you may try skipping to step 3.	For minor scratches, you may try skipping to step 3.	For minor scratches, you may try skipping to step 3.
2.	Wet-sand with 400 grit paper until scratch is removed. Use a sanding block and avoid over-sanding on this step to prevent dimple formation.	Wet-sand with 400 grit paper until scratch is removed. Use a sanding block and avoid over-sanding on this step to prevent dimple formation.	Wet-sand with 400 grit paper until scratch is removed. Use a sanding block and avoid over-sanding on this step to prevent dimple formation.
3.	Wet-sand with a Green 3M Trizact Circular Pad.	Wet-sand with a Green 3M Trizact Circular Pad.	Wet-sand with a Green 3M Trizact Circular Pad.
4.	Wet-sand with a Blue 3M Trizact Circular Pad.	Wet-sand with a Blue 3M Trizact Circular Pad.	Wet-sand with a Blue 3M Trizact Circular Pad.
5.	Not Applicable	Wet-sand with an Orange 3M Trizact Circular Pad until finish is restored.	Wet-sand with an Orange 3M Trizact Circular Pad until finish is restored.
6.	Not Applicable	Leave as is, or enhance shine with Pledge furniture polish.	Restore shine with Enhance Counter Top Polish for Gloss Finish.

Sanding Tip: Sprinkle water onto the surface before each sanding step, rub in a circular motion, and wipe the surface clean with a dry cotton cloth or paper towel between each sanding step.

Replacement Supplies: Enhance Counter Top Polish and 3M Trizact are available at Custom Quality Marble. Scotch-Brite is available at most grocery and discount retailers.